top of page
STORE POLICY
Shipping Policy

SHIPPING POLICY

Domestic Shipping (UK)

  • All purchases within the UK include free shipping in the listed price.

  • Depending on the size and value of the item, your artwork may be shipped with multiple layers of protective packaging to ensure it arrives safely. This may include bubble wrap, corner protectors, and sturdy mailing boxes.

  • All domestic orders are shipped via a trusted courier service and include tracking, so you can monitor your package’s progress.

  • Please allow 3–7 business days for delivery within the UK. While we make every effort to deliver on time, we cannot be held responsible for delays caused by the courier, extreme weather, or other unforeseen circumstances.
     

International Shipping

  • For purchases outside the UK, shipping is handled by UPS (or another reliable international courier). An additional shipping fee will apply, which is calculated at checkout based on destination and package size/weight.

  • International deliveries can take up to 14 business days, depending on customs and local postal services. If your package has not arrived within this timeframe, please contact us, and we will assist in tracking your order.

  • Customers are responsible for any customs duties, taxes, or import fees that may be imposed by their country. Please check your local regulations before purchasing.
     

Packaging & Handling

  • All artwork is carefully packaged to minimize the risk of damage during transit.

  • While we take every precaution to protect your order, we cannot be held responsible for damage caused by courier mishandling. We strongly recommend that all buyers inspect the package upon delivery and report any damage immediately.


Tracking & Communication

  • Tracking numbers will be provided via email once the order is shipped.

  • Please ensure your shipping address is correct. We are not responsible for orders sent to the wrong address due to user error.

  • If an item is returned due to an incorrect address provided by the customer, the buyer will be responsible for any additional shipping costs to resend the item.
     

Lost or Damaged Packages

  • In the unlikely event that your order is lost or arrives damaged, please contact us within 48 hours of delivery with photos if applicable. We will work with the courier to resolve the issue and, where possible, replace or refund the item.


Delivery Delays

  • While we make every effort to meet the estimated delivery timeframes, delays can occur due to customs, courier issues, or unforeseen circumstances. We cannot be held responsible for delays beyond our control.


Additional Notes

  • Large or high-value pieces may require special handling or shipping arrangements, which will be communicated to the buyer before finalizing the order.

  • We reserve the right to refuse shipment to certain regions if safe delivery cannot be guaranteed.

Returns Policy

RETURNS POLICY

Eligibility for Returns

  • We do accept returns and refunds only if the item is returned in its original condition. Items that are damaged due to mishandling by the purchaser may only be eligible for a partial refund.

  • All returns must be approved before being sent back. Please contact us first to initiate a return. Items sent without prior approval may not be accepted.
     

Return Process

  1. Contact us via email or our contact form to discuss the return. Include your order number and reason for the return.

  2. We will provide you with the return address and instructions. Please note: the return address is subject to change, and it is the purchaser’s responsibility to ensure the item is sent to the correct address provided.

  3. The purchaser is responsible for all return shipping costs unless the item was defective or incorrectly shipped by us. We strongly recommend using a tracked and insured service to protect against loss or damage in transit.
     

Inspection & Refunds

  • Once your returned item is received, we will inspect it to confirm its condition.

  • Refunds will be issued after the item passes inspection.

  • If the item is returned damaged, a partial refund may be issued at our discretion, based on the extent of the damage.

  • Refunds will be processed using the original payment method within 10 business days of inspection. Shipping costs are non-refundable.
     

Non-Returnable Items

  • Custom or commissioned artwork, including pieces made to specific specifications, may not be eligible for full refunds unless the item arrives damaged or defective.

  • Digital artwork, downloads, or printables are non-returnable and non-refundable.
     

Damage During Shipping

  • If your item is damaged during shipping, please contact us within 48 hours of delivery with photographic evidence. We will work with you to resolve the issue, which may include a replacement, repair, or partial refund.
     

Additional Notes

  • By making a purchase, you agree to this returns policy.

  • We reserve the right to refuse returns if the item is not packaged or shipped according to our instructions, or if it is returned in an unsuitable condition

Payment Methods

PAYMENT POLICY

Payment Methods

  • We accept payments via [list your accepted methods, e.g., credit/debit cards, PayPal, Stripe, etc.].

  • Payment must be completed in full at the time of purchase. Orders will not be processed or shipped until payment is successfully received.
     

Pricing & Currency

  • All prices are listed in [currency, e.g., GBP/£].

  • Prices include applicable taxes for UK purchases. For international buyers, any customs duties, taxes, or import fees are the responsibility of the purchaser.
     

Payment Security

  • We take payment security seriously and only use secure payment processors. No payment information is stored on our website.
     

Order Confirmation

  • After completing your payment, you will receive an order confirmation via email. This confirms receipt of your order and payment. Please review this carefully and contact us immediately if any details are incorrect.
     

Cancellations

  • Orders can be cancelled before they are shipped. Please contact us as soon as possible if you wish to cancel.

  • Once an item has been shipped, it cannot be cancelled, and our standard Returns & Refunds Policy will apply.


Refunds

  • Refunds are handled according to our Returns & Refunds Policy. Full, partial, or no refund may be issued depending on the condition of the returned item and the circumstances of the return.
     

Deposits & Commissions

  • For custom or commissioned artwork, a non-refundable deposit may be required to secure your order. The remaining balance is due before the artwork is shipped or delivered.

  • Deposits secure your spot in our commission schedule but do not guarantee the final artwork until payment is complete.


Failed Payments

  • If a payment fails or is declined, your order will not be processed until payment is successfully completed.

  • We reserve the right to cancel an order if payment cannot be completed within a reasonable timeframe.


Disputes

  • By making a purchase, you agree to resolve any payment disputes directly with us first before contacting your bank or payment provider. This allows us to assist quickly and fairly.


Additional Notes

  • All sales are subject to our full Terms & Conditions, which include our Shipping Policy and Returns & Refunds Policy.

  • We reserve the right to amend or update payment terms at any time; any changes will apply to new orders only.

bottom of page